Responsible Gaming
Gaming Should Be Entertainment
At True Fortune Casino, we believe that online gaming should be enjoyed purely as a form of entertainment. Gambling should never be viewed as a way to earn money, pay bills, or solve financial problems. Please gamble responsibly and only with money you can afford to lose.
We are committed to promoting safe and responsible gaming practices for all our players.
Age Verification
Online gambling in the United Kingdom is strictly regulated. You must be 18 years of age or older to participate in any gaming activities on True Fortune Casino.
We take age verification seriously and reserve the right to request proof of identity and age at any time. Playing whilst under the legal age is strictly prohibited and may result in account closure and forfeiture of funds.
Warning Signs of Problem Gambling
Recognising the warning signs of problem gambling is the first step towards seeking help. Please review the following checklist:
- Chasing losses by gambling more to recover money you've lost
- Gambling with money intended for essential expenses (rent, bills, food)
- Hiding or lying about the amount of time or money spent gambling
- Experiencing mood swings or irritability when unable to gamble
- Neglecting family, friends, work, or other responsibilities due to gambling
- Using gambling as an escape from stress, anxiety, or depression
- Borrowing money or going into debt to finance gambling
- Feeling unable to control or stop gambling despite wanting to
- Experiencing sleep disruption or other health issues related to gambling
- Increasing the amount wagered to achieve the same level of excitement
If you recognise any of these signs in yourself or someone you know, please seek help immediately.
Self-Help Tools & Player Protections
True Fortune Casino provides several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose during a gaming session
- Reality Checks: Receive reminders during your gaming session about how long you've been playing and how much you've wagered
- Time-Out: Take a temporary break from your account (ranging from 24 hours to several weeks)
- Self-Exclusion: Permanently close your account and exclude yourself from all gaming activities
To activate any of these tools, please visit your account settings or contact our customer support team.
Support Organisations & Resources
If you or someone you know is struggling with problem gambling, professional help and support are available:
United Kingdom
- GamCare – Free confidential support for problem gambling
Website: www.gamcare.org.uk
Telephone: 0808 8020 133 (free, 24/7) - GamStop – National self-exclusion scheme for online gambling
Website: www.gamstop.co.uk
Register to exclude yourself from all licensed UK online gambling operators - Gamblers Anonymous – Support meetings and peer help
Website: www.gamblersanonymous.org.uk
International Support
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
If You Need Help
If you or someone you care about is experiencing problems with gambling, please reach out for help today. Problem gambling is treatable, and support is available.
Contact one of the organisations listed above or speak to a healthcare professional. You can also contact True Fortune Casino's customer support team to discuss available player protections and self-exclusion options.
Remember: seeking help is a sign of strength, not weakness. Recovery is possible.